Bob Ciasulli's Idea to Serve The Customer

Let’s appreciate everyone in our lives, our families and loved ones, our friends who help us through the ups and downs of daily life and our customers who make all of our jobs possible. The products we sell can be purchased and serviced at any of our competing dealerships. So whether it’s sales or service we have to sell ourselves. Please help our customers in order to help ourselves. We have heard throughout our lives that “the family that prays together stays together”. It’s a very competitive world with many dealers offering the same products. If a consumer is looking to purchase or service a car, there is no greater advertising than to have them LIKE our dealerships and be comfortable with our people. It is a wonderful goal to set for our personal lives in the coming year. Also, it leads me to believe that a good business motto for the New Year should be “the auto group that works together is successful together”. I think we can only achieve greater success if each and every person in every department in the dealership works together harmoniously. I know with your cooperation we can realize all our goals. Bob Ciasulli Reflects on The Importance of Customer Service for Auto Dealerships in Tough Economic Times
Customer service, it’s on every auto dealer’s mind. Please remember that everyone a customer sees in our dealerships forms an impression in the customer’s mind…the receptionist, office personnel, parking lot attendant, service advisor, sales personnel and managers. An honest smile and a feeling of concern for the customer is what we must project. Bob Ciasulli Owns and operates several auto dealerships in the northern New Jersey and New York City area.